Click a link to browse the FAQ of corresponding product, or check the global FAQ in this page.
Please contact us to retrieve your registration.
Please check the following issues:
Internet Lock special: Internet Lock won't exclude itself when you use it to control internet access, so it is possible that it has been blocked by itself. If you are not sure, temporarily deactivate it and try to register again.
Your registration was sent to you immediately via email after you placed an order. If you didn't receive the registration email, it could be moved to junk folder or dropped by your email client. It's also possible that you provided a wrong email address, or your email inbox has been full and cannot receive any email.
In any case, please contact us and we will re-send the registration to you. Please also check your email inbox to make sure there is no problem.
For our access control products, if you have lost your admin password, you can use our super password service to get control back.
The super password service is free.
None can get your admin password back if you have lost it, and there also is no backdoor password in any of those products. This service works in a different way by creating a dynamic, temporary password.