Frequently Asked Questions

Click a link to browse the FAQ for the corresponding product, or check the global FAQ on this page.

• Desktop Lock
• Desktop Lock Business
• Password Door
• Internet Lock
• File Lock

I have lost my registration.

Please contact us to retrieve your registration.

I was unable to register the software using my registration.

Please check the following issues:

1. It's always recommended to Copy & Paste the registration to avoid mistakes. The information entered into the software must be exactly the same as the details in your order email: the registration name is case-sensitive, and the registration code must include the character "-" between each segment. The most effective way to avoid any potential errors is to copy and paste the registration.
2. Most of our products require administrator permissions to save the registration. You need to log in to Windows as an administrator, and run the main program "as administrator" on Windows Vista or later.
3. If you are using an old version, it's recommended to upgrade to the latest version. Some older versions may not accept registrations for newer releases.
4. The Registration Code is not the Order ID (or Order Number, Ref Number etc.)
5. The product must connect to our server to verify the registration. If you receive a "cannot verify registration" message, it may be due to a failure to connect to our server, or our server was unable to verify the registration. In such cases, please contact us.

I did not receive my registration after making a purchase.

Your registration was sent to you immediately via email following your order placement. If you have not received the registration email, it may have been redirected to your junk folder or blocked by your email client. It is also possible that you provided an incorrect email address, or that your email inbox is full and unable to receive new messages.

In any case, please contact us and we will resend the registration to you. Additionally, please check your email inbox to ensure there are no issues.

I have lost my admin password.

For our access control products, if you have lost your admin password, you can use our super password service to regain control.

The super password service is free.

If you have lost your admin password, it is impossible for anyone to recover it, and there is no backdoor password in any of those products. This service operates differently by generating a dynamic, temporary password.