FAQ / Desktop Lock Business

Q: I want to put a document as a shortcut in Virtual Screen?

A: Virtual Screen supports to add document to its virtual desktops, you can just add any document (text document, word document etc) to the virtual desktops directly. Plus, Virtual Screen also supports to add programs with command line parameters.

Q: How to unlock the locked desktop? I didn't change any setting.

A: Please press the h key from your keyboard, then the system will be unlocked. This is because the default unlock mode is HOTKEY and the unlock hotkey by default is "h".

Q: I pressed the unlock hotkey, but the system can not be unlocked?

A: The unlock hotkey is not a normal Windows hotkey, you should press each of the character in the hotkey string sequentially. For example: if the hotkey is "abc", you should first press the button 'a', then 'b', then 'c'. Do NOT hold all of keys while pressing the hotkey.

Q: What is the different between Desktop Lock and its Business Edition?

A: Desktop Lock Business Edition provides all the features in the common edition, and it also provides several additional features. The lock mode "Lock keyboard and mouse only, don't freeze screen" will only work in Business Edition. And the "Virtual Screen" will only be a DEMO version in common version, if you want to use the tool, you should purchase the Business Edition.

Q: How to upgrade to Business Edition, is there discounts?

A: You can upgrade common version to the Business Edition, please contact us for the special order link and price.

Q: The Virtual Screen tool doesn't work on my computer?

A: The Virtual Screen tool does not support Windows 98/Me.

Q: I don't want the banner on the locked desktop, how can I turn it off?

A: if you don't want the banner to be displayed during locking, please set the banner text to be empty (blank) in the settings.

Q: It asks me for old password the first time I set password, I don't know what it is?

A: [NOTE since version 7.0, Desktop Lock will not ask for the old password when you set new password to it.]
Please just leave the "Old Password" area to be empty (blank), the old password by default is blank.

Q: I want to lock my computer by a command line, don't want to use hotkey or "Lock Now" button?

A: Sure, there is a command parameter "-6" can be used to lock the system directly, you can use this parameter with the program file TLDL.EXE , like this:
"C:\Program Files\Desktop Lock\TLDL.EXE" -6

Q: Does Desktop Lock supports multiple monitors?

A: Yes, Desktop Lock supports multiple monitors.

Q: I want to specify the position for the banner, don't want the rolling banner?

A: Please use the version 7.1 or later, and you can specify the position of the banner such as "top-left" etc.

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