FAQ and Help

Please choose a product to show the FAQ for the individual product.

Common Registration Issues:

Please check the following issues if you can not get the software you purchased registered:

Can not find the registration:
Your registration will be sent to you via email immediately after you purchased the software. If you didn't get it over 48 hours then please consider:
- You provided a wrong email address. Please contact us and include your ordering information.
- Your email server or email client program has dropped the registration email or moved it to the "junk" folder.
Please feel free to contact us for re-sending the registration if you didn't get it.
It's always recommended to COPY & PASTE the registration in order to avoid mistakes:
The registration you entered to the software must be exactly same to the registration in the order email, the registration name is case sensitive and the registration code must contain the character "-" between each part. The best way to avoid any possible mistake is to copy and paste the registration.
It needs the administrator permission to save its registration:
To get the product registered successfully, you normally need to login to Windows as one of the administrator users.
Some old version will not accept the registration:
If you are using an old version, then it's recommended to upgrade to the newest version. Some old version will not accept the registration.
Registration Code is not Order ID (Order Number):
Please note if the software ask you to enter the registration code, the registration code is not the Order ID, also is not the product ID.
Desktop Lock:
Desktop Lock doesn't accept the registration for Desktop Lock Business Edition, on the other hand, Desktop Lock Business Edition also will not accept the registration for Desktop Lock common version. To check the edition information: Click "About" in the main window of Desktop Lock, there should be "Business Edition" if it is Business Edition. Plus, the setup file of Desktop Lock Business Edition is "dlbinst.exe", the "dlsetup.exe" is the setup file of Desktop Lock common version.

Common Installation Issues:

It normally needs administrator permission to install the software.
Do not delete the program files directly.
If you want to remove the software, use its uninstaller please. Deleting the program files of the software will not skip the protection if you are using a security product.

Common Password Issues:

If you lost your password, please contact us and provide the following information:

The product name and version.
Your ordering information if you have purchased and registered the software.

Please feel free to Contact Us.